Digital and traditional freight forwarder, what are the differences?
These two actors perform the same tasks and have the same role. Digitizing this business allows it to evolve and improve the user experience. This is possible through the use of technology and the creation of a platform dedicated to international transport.
The functions of a freight forwarder
A freight forwarder ensures the transport of goods in successive stages on behalf of his client. He plays an essential role in international trade and commerce. The skills required go beyond simple commercial management: a freight forwarder must master the logistical, legal and customs aspects. He is in charge of a complex set of logistical tasks.
In addition, a freight forwarder is mandated by the consignee or the shipper of goods. He organizes and coordinates the successive modes of transport (air, sea, land and road). He manages the administrative formalities and may be responsible for customs clearance.
Digital freight forwarder, the revolution for import and export
The digital freight forwarder saves time and simplifies transport operations. Through a collaborative platform, users have direct access to the forwarder. The use of technology allows customers to have a complete follow-up on their operations from the request for quotation to the delivery of the goods.
The customer can request a quote online and receive offers adapted to his needs, which allows him to select the transport that best suits him.
Digitalization facilitates communication with carriers through a messaging system that allows for the exchange and sharing of documents. Access to information is facilitated with the centralization of all procedures on a platform. Customers can then follow their transport in real time, and keep an eye on all their operations.
To better understand these differences between digital and traditional freight forwarding, we can illustrate the key points:
The digital freight forwarder uses advanced technologies, so he must master additional knowledge. For an optimal customer experience, the human element must remain at the heart of a forwarder’s concerns.
The Fleetever platform
Our platform collects and analyzes a range of data such as transport tracking and the various logistics flows. Thanks to this logistic platform, our customers benefit from a complete vision of their supply chain. They have reporting and information sharing tools. A direct messaging system allows users to exchange and centralize all transport information.
With Fleetever, you have a tool that allows you to simplify the management of your import and export logistics operations. You save time and can focus on your customers to develop your international business.